General Shopping Terms & Conditions

Thank you for shopping with House of Akwaaba. By placing an order with us, you acknowledge and agree to the following Shopping Terms & Conditions.

1. Placing Your Order

Before completing your purchase, please carefully review your:

• Product description and specifications;
• Quantity, size, type, colour or variation selected, where applicable;
• Personalisation details, where applicable;
• Delivery or shipping information; and
• Order total.

Customers are responsible for ensuring that all information provided is accurate before placing an order.

2. Available Now

Items listed under Available Now are ready for immediate delivery and can be purchased directly.

Once your order is placed, you will be required to provide the necessary delivery details. Our team will contact you with relevant delivery information and updates.

3. Pre-Order & Limited Edition

Items listed as Pre-Order or Limited Edition may not be readily available and must be ordered in advance.

Full payment is required when placing a pre-order. Customers will receive updates on the progress of their order and will be contacted once the item is ready for delivery or collection.

Pre-order lead times are generally 4–8 weeks and may vary depending on production, sourcing and availability. Corporate packages have a minimum of 5 packages; bespoke custom orders have a minimum of 25 pieces.

4. Final Sale & Refunds

All House of Akwaaba purchases are final sales and non-refundable.

Refunds are not ordinarily issued once an order has been confirmed and processed.

Where applicable, exchanges or replacements may be considered in accordance with our Returns, Refunds & Exchanges Policy.

5. Order Changes

Once an order has been confirmed, changes, cancellations or reductions may not be accepted.

For pre-orders, customers may add to an existing order in accordance with our Pre-Order Policy.

6. Product Information

We make every effort to ensure that product descriptions, images, specifications and other information displayed on our platforms are accurate.

Due to the handcrafted, curated or culturally inspired nature of some House of Akwaaba products, minor variations in colour, texture, finish or appearance may occur and may not constitute a defect.

7. Delivery & Shipping

House of Akwaaba offers local delivery and international shipping for selected orders.

Customers are responsible for providing accurate and complete delivery or shipping information. Once an order is ready, we will provide the necessary updates and arrange delivery or shipping based on the applicable schedule.

International orders may be subject to additional delivery charges, customs duties, taxes or other charges imposed by the destination country. Where applicable, these costs are the responsibility of the customer.

8. Questions & Clarifications

If you require clarification about a product, order, pre-order, delivery, shipping or any other aspect of your purchase, please contact us before placing your order.

Telephone/WhatsApp: +233 27 736 9898

By placing an order, you confirm that you have reviewed and understood these Terms & Conditions and the applicable policies relating to your purchase.