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Frequently Asked Questions
Order
Browse our collections, select the item you would like to purchase, choose your preferred quantity or options, and add it to your cart. Proceed to checkout, provide your details and complete payment.
We accept all listed payment methods available at checkout.
Available Now items are ready for immediate delivery. Pre-Order/Limited Edition items must be ordered in advance to secure your item before it is launched.
Yes. You may add available items to your pre-order or increase the quantity of your pre-ordered items, subject to availability.
No. House of Akwaaba purchases are final and non-refundable. Exchanges may be considered in accordance with our Returns, Refunds & Exchanges Policy
Yes. We offer international shipping. Please see our International Orders Policy for more information.
Delivery timelines depend on whether your item is Available Now or on Pre-Order, as well as your delivery location. You will receive relevant updates regarding your order.
Yes. We offer bespoke and customised gifting options. Custom orders have a minimum order quantity of 50 units. Please complete our Custom Order Form for the next steps.
Orders cannot ordinarily be cancelled or changed once confirmed. Please review your order details carefully before completing your purchase.
